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Legal
Our policy for cancelling class bookings, memberships, and structured programs.
Last updated: August 2026
Class cancellations are managed through your Momence account. The exact cancellation window is specified in the current Momence terms and your booking confirmation. Late cancellations may result in the loss of a class credit. No-shows may also result in the class being forfeited.
A late cancellation is one made after the cancellation window specified in your booking confirmation. Late cancellations may result in the loss of the class credit or another consequence under the relevant product terms.
If you do not attend a booked class without cancelling in advance, the class may be forfeited and additional consequences may apply under the applicable terms.
To cancel a membership, follow the cancellation process and notice requirements contained in your membership agreement. Contacting the studio does not override the applicable terms unless confirmed in writing. Cancellation terms vary depending on whether you hold a Flexible Membership or a Momentum Plan.
Structured programs such as the Beginner Reformer Pilates and the New Mums Mat Pilates Program are progressive, fixed-duration programs. Missed sessions and make-up arrangements depend on the current program terms and available places. Contact the studio as early as possible if you cannot attend.
Deposit, payment, and cancellation terms for private events are provided in the event quotation or agreement. Contact the studio to discuss any changes.
If Align Studios cancels a class, the studio will communicate the available credit, replacement, or rescheduling arrangement to affected clients.
For questions about cancellations, contact Align Studios at hello@alignstudiosaustralia.com or 0491 740 574.