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Legal
Our policy regarding refunds for classes, passes, memberships, and programs.
Last updated: August 2026
Refunds are assessed in accordance with the terms of the specific product purchased, applicable consumer guarantees under the Australian Consumer Law, and the conditions set out in your Momence purchase confirmation.
The Intro Offer is a 14-day introductory product. Once activated, the offer is non-refundable. If you have not yet activated the offer, contact the studio to discuss your options.
Membership refunds depend on the membership type, commitment period, and cancellation terms agreed to at the time of purchase. Refer to your membership agreement or contact the studio for details specific to your plan.
Class passes may be non-refundable once purchased. Unused credits may be subject to expiry conditions as displayed at the time of purchase. Contact the studio if exceptional circumstances apply.
Programs such as the Beginner Reformer Pilates and the New Mums Mat Pilates Program are structured, progressive programs. Refunds for missed sessions within a program are not automatic. Contact the studio as early as possible if you are unable to attend.
Deposits and payments for private events are subject to the terms provided in your event quotation or agreement. Contact the studio to discuss any changes or cancellations.
Gift cards are non-refundable and cannot be exchanged for cash. Check the expiry and redemption conditions displayed at the time of purchase.
To request a refund, contact Align Studios at hello@alignstudiosaustralia.com or 0491 740 574. Please include your name, the product purchased, and the reason for your request.
Nothing in this policy excludes, restricts, or modifies any consumer guarantees or rights you may have under the Australian Consumer Law.